In these times of social media, smartphones and flexible working, keeping track of the communications flowing in and out of a business can seem overwhelming. But, there’s no need to deal with each type of communication method separately.
Putting in place a symptom of unified messaging means you can easily manage your messages all from the same place, whether they have reached you by voicemail, email or a more old-fashioned method such as fax. A unified messaging system brings all your messages into one infrastructure. Here are just some of the benefits of unified messaging.
Many organisations still manage their voice messages separately from their email messages, with each being located in separate inboxes hosted on separate servers and accessed in different ways, perhaps even being checked by different people. A unified system brings everything together in a more coherent way that makes it easier for you to communicate across all channels in one step.
Because you and your employees aren’t wasting time checking multiple mail boxes, it means they can concentrate on core business tasks. You can simply use one single number, or handset, and inbox for all communications, making life at work much easier.
Workforces are no longer tied to the office, meaning many people choose to work on the daily commute, from home, or even from their local coffee shop. A unified inbox allows you to access messages from anywhere at any time, regardless of where those messages originated or how they were sent.
While some may have fears about the security of messages being sent across a unified messaging network, software can be used to scramble any sensitive information to make sure it can’t be intercepted and read or listened to by someone without the authority to do so.
Users are able to communicate much more efficiently by having straight forward access to all communications they’ve received in one go. They are then able to share, forward or manage their messages in a way which works for them and their business.
As the effects of the recession continue to be felt across all sectors, many bosses simply can’t afford to give their staff the sort of pay rises or bonuses they may have done in the past, or to attract new employees with the salary they are offering alone. Using unified messaging allows greater freedom in a business, and therefore for workers, meaning flexible and home working become much more realistic options. This presents a superior offering for employees while, at the same time, potentially saving money.
With old messaging systems, there was potential for messages to fall through the gaps because of having to constantly switch between voice and email messaging systems. But, unified messaging provides the reassurance that you have dealt with all messages which come your way, reducing the risk of problems if client messages have not been picked up.
Unified messaging can save a business money in a myriad of ways, with staff spending less time on communications issues and so freed up to take on more tasks, and through lack of travel time as employees no longer need to travel to certain locations to make sure they have access to messages from colleagues and clients.
Choosing an instant messaging system which allows you to add applications as your business needs change means you can future proof your firm, without having to radically change your processes.